Return and Refund Policy

Returns

Our return policy allows returns within 14 days of purchase. To be eligible, items must be unused, in the same condition you received them and in their original packaging. A receipt or other proof of purchase is required.

Before sending an item back, please contact our US customer service team with your order number and the items you wish to return. We will provide return instructions. Please do not send your purchase back to the manufacturer.

Non-returnable items

Gift cards, gift codes and gift certificates are non-returnable. Under our current US return policy, sale-priced items purchased at a discount are not eligible for a refund. These exclusions do not restrict any rights you have under applicable law, including rights concerning defective or incorrectly supplied goods.

Refunds

Once we receive and inspect your return, we will email you to confirm receipt and whether your refund has been approved. Approved refunds are processed to your original payment method within 3 business days. Your bank or payment provider may take additional time to post the refund.

If a refund has not appeared within 5 days, first check with your bank or card issuer. If it is still missing, please contact us.

Defective or damaged items

We replace items if they are defective or damaged. Please contact us before returning a faulty item so that we can arrange the appropriate next steps. Your rights under applicable law remain unaffected.

Return address and shipping costs

BERING Time Inc.
2771 Plaza Del Amo, Suite 804
Torrance, CA 90503
USA

Unless we provide a return label or tell you otherwise, you are responsible for the cost of returning the item. Original shipping charges are non-refundable except where a refund is required by applicable law. For items valued over $75, we recommend a trackable shipping service or shipping insurance.

Order changes and cancellation requests

Please contact us promptly if you need to request a change or cancellation. Contacting us does not guarantee that an order can be stopped or changed before dispatch. This does not limit any cancellation or refund rights that apply under law, including rights relating to delayed shipment.