SHIPPING AND RETURNS
Shipping & Return Policy
Delivery period and order tracking
Orders that are received on weekdays (Monday-Friday) before approx. 1:00 p.m. (CET) are generally dispatched on the same evening, and orders received after 1:00 p.m. (CET) are dispatched on the following working day. If your goods are dispatched by means of parcel freight, you will receive a link in your dispatch confirmation that allows you to view the current status of the delivery at any time using order tracking. It may be that the package tracking data are not yet entirely up-to-date at the time when you receive this email.
Delivery
EU customers: If the first delivery is not successful, a notification will be left in your letter box. You can arrange a convenient delivery date with DHL, or have it delivered to an alternative address or to your neighbour.
It is also possible in most regions to pick up the package from a DHL store or packing station.
UK customers: Deliveries to the UK are shipped with FedEx.
Returns
To return your product within the 14 days period, please proceed to this online form:
https://www.beringtime.com/nl/return
If no return label was provided or requested, you will be responsible for paying for your own shipping costs to return your item to:
BERING Time Ltd
5 Church Street
Wetherby
West Yorkshire
LS22 6LP
Tel.: +44 1937 543123
Mail: enquiries@beringtime.com
Shipping costs are non-refundable. The time it takes for your exchange to arrive may vary depending on where you live.
If you are shipping an item over €75, you should consider using a traceable shipping service or purchasing shipping insurance.
Returns from outside the EU:
Please note that letters and parcels sent to Germany from non-EU states must be thoroughly processed by customs control. To enable customs duties to be determined, you must correctly complete and attach a customs declaration and invoice. Please ensure that these documents are always affixed to the outside of your parcel or letter.
If you have questions, please contact service@beringtime.de in advance.
Non-returnable items:
Non-returnable items are Gift cards / codes / certificates.
Exchanging goods and cancelling orders
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. BERING requires a receipt or proof of purchase. Non-returnable items are Gift cards / codes / certificates.
If you do wish to exercise your right of cancellation, you can use this form and contact us for a return label.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If a refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 workdays
Late or missing refunds
If you have not received a refund within 5 days, please contact your bank and/or credit card company.
There is often some processing time before a refund is posted. If you’ve done all of the above and you still have not received your refund yet, please contact us at service@beringtime.de.
Sale items
Unfortunately, we do not issue refunds on any sale-priced items purchased at a discounted price.
Exchanges
We only replace items if they are defective or damaged. If you wish to exercise your right of cancellation, you can use this form. Send the entire packaging unit, including the completed returns form and the declaration of cancellation, to the address below within two weeks after delivery, postage paid by you: