SHIPPING AND RETURNS
Shipping & Return Policy
Delivery period and order tracking
Orders that are received on weekdays (Monday-Friday) before approx. 2:00 p.m. (PST) are generally dispatched on the same evening, and orders received after 2:00 p.m. (PST) are dispatched on the following working day. If your goods are dispatched by means of parcel freight, you will receive a link in your dispatch confirmation that allows you to view the current status of the delivery at any time using order tracking. It may be that the package tracking data are not yet entirely up-to-date at the time when you receive this email.
If the first delivery is not successful, a notification will be left in your letter box. You can arrange a convenient delivery date with UPS, or have it delivered to an alternative address or to your neighbour.
It is also possible to pick up the package from a UPS Customer Centre.
Exchanging goods and cancelling orders
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. BERING requires a receipt or proof of purchase. Non-returnable items are Gift cards / codes / certificates.
If you do wish to exercise your right of cancellation, you can use this form. Or contact us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If a refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 workdays
Late or missing refunds
If you have not received a refund within 5 days, please contact your bank and/or credit card company.
There is often some processing time before a refund is posted. If you’ve done all of the above and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Unfortunately, we do not issue refunds on any sale-priced items purchased at a discounted price.
We only replace items if they are defective or damaged. If you wish to exercise your right of cancellation, you can use this form. Send the entire packaging unit, including the completed returns form and the declaration of cancellation, to the address below within two weeks after delivery, postage paid by you:
To return your product, please mail it to:
BERING TIME APS
c/o Service Web-Retoure
Non-returnable items are Gift cards / codes / certificates.